Whenever there is a late cancellation, this removes an opportunity from another client who might have wanted to take the class. This is why the late cancellation policy is put in place. Please note the studio has a 8 hour cancellation policy on all regular classes, 72 hour cancellation for series classes, specialty events and workshops, and 7 day advance notice on cancellations for private parties. All early cancellations will be given studio credit to reschedule the class/party/workshop.
Late cancellations will be charged a $15 late cancellation fee for each late cancel if clients have more than 1 late cancel per month. Late cancels on classes will result in the class being forfeited by the customer. The class will NOT be credited back to the customer’s account if it is a late cancel. There is a $20 fee for Unlimited members as they do not lose a class pass when they late cancel. No Shows will incur a $20 fee for drop in and Star/Diva members. Unlimited members will incur a $25 fee. Students get 1 cancellation or 1 no show waived per month. (not 1 each) After the 1st no show or late cancel, the fee will be applied.
Customers must cancel all regular class registrations through MindBody and contact the studio at firstname.lastname@example.org to parties and other special events. There are absolutely NO REFUNDS, only studio credit for early cancellations and no exceptions to the late cancel policy.
Studio cancellations: The studio may cancel a class due to low attendance, inclement weather, or an unexpected emergency. The studio will alert all registered students via email and phone if cancellation is less than 4 hours of class. The class will be credited back to the student’s account if the studio has to cancel a class.